FAQs Frequently Asked Questions
Have you had any doubts? Do not worry! In this section you will find all the answers to your questions.
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How far is the Hotel Cartagena Plaza from the airport?
We are at a distance of 8 km and local transport can take about 15 minutes without the traffic factor. The hotel's address is Barrio Bocagrande Cra 1ra # 6 - 154.
What are the check-in and check-out times at the Cartagena Plaza hotel?
Check in is at 3:00 p.m. and check out at 12:00 p.m.
What is the additional value when requesting an early check in or late check out service?
We inform you that the early check in and late check out service is subject to hotel availability. If you have not yet arrived at the hotel facilities, please check one day in advance through the following whatsapp number + 57 314 5966938 or our line 111 of? Experiencias Plaza? if you are already at the hotel.
Does the Cartagena Plaza hotel have Wi-Fi in all its facilities?
Wi-Fi is provided free of charge in all areas of the hotel. If during your stay you have any problem with this service, do not hesitate to dial line 111 from your room? Experiencias Plaza ?.
Does the hotel accept pets?
At the moment we do not accept any pets, but we hope that a flat can be soon adapted for these small tourists and their owners.
Is smoking allowed in the hotel?
The Cartagena Plaza hotel is a family hotel that, in compliance with Law 1335 of 2009, PROHIBITS the consumption of tobacco or its derivatives. Failure to comply with national legislation could lead to penalties for you or your companions.
Where can I get information on tours and transfers around the city of Cartagena? Is there a travel agency near the hotel?
For your safety and ease, the Hotel Cartagena Plaza has a travel agency called? La Marina? located in the hotel lobby where you can buy anything from a transfer back to the airport (or vice versa) to a tour around the city or a walk through the Rosario Islands. If you want more advice or book an activity in advance of your arrival, write us at whatsapp number +573145966938
How far is Hotel Cartagena Plaza from the walled city?
We are at a distance of 7 km. A visitor would take a time of 5 minutes and 25 minutes to walk admiring the sea and feeling the breeze of the Colombian Caribbean.
Does the Cartagena Plaza hotel have a nursing service?
I do have a nursing service which is totally free. Our infirmary is located on the third floor and if you require the service you can do it from your room by dialing line 111? Experiencias Plaza?
During my stay at the hotel, will one of my companions require a wheelchair. Does the hotel supply this type of technical aids or artifacts?
The Cartagena Plaza hotel is a hotel for everyone, inclusive and adapted for people with accessibility limitations. For that in our facilities you will find wheelchair loan (subject to availability), ramps and rooms on lower floors with doors and bathrooms suitable for this type of people.
Does the hotel have a parking area for its visitors?
The hotel has a parking area around it for its visitors. It should be noted that it is not a private parking lot with limited capacity, therefore it is subject to availability. For more information write to us at whatsapp number +57 3145966938.
Does the Cartagena Plaza hotel have sun loungers and umbrellas in the beach area?
We inform all our guests that the Mayor of Cartagena and other competent authorities have authorized us a limited public space in square meters and number of sun loungers and umbrellas for the benefit of their visitors. It should be noted that it is a public space and the use of the service is subject to availability (reservations are not allowed). For more information on its use and conditions write to us at WhatsApp +57 3145966938
Where is the Hotel Pool located?
Located on the 18th floor, our pool has a totally panoramic view of the Caribbean Sea, the walled city and part of the Bay of Cartagena.
Does Hotel Cartagena Plaza have babysitting service? How can I request it?
If we have the babysitting service, which must be requested 24 hours in advance by dialing the? Experiencias Plaza? 111 from his room. If you are still not at the hotel, you can contact us through the WhatsApp number +57 3145966938.
Does the Hotel Cartagena Plaza have a laundry service? How can I request it?
If we have laundry service, which must be requested by dialing the? Experiencias Plaza? 111 from your room or through the WhatsApp number +57 3145966938.
How can I make or confirm an accommodation reservation at the Hotel Cartagena Plaza?
Thinking of you, the hotel has the following means of contact with our advisors:
• Hotel direct line (57-5) 6517450
• Through the hotel email: cartagenaplaza@doradoplaza.com
• Through the following whatsapp number +573145966938
• Hotel website https: //www.https: //www.hotelcartagenaplaza.co/
• Or Chat located in the lower corner of the screen on our website
• Hotel direct line (57-5) 6517450
• Through the hotel email: cartagenaplaza@doradoplaza.com
• Through the following whatsapp number +573145966938
• Hotel website https: //www.https: //www.hotelcartagenaplaza.co/
• Or Chat located in the lower corner of the screen on our website
How can I request one of the following services: Birthday Decoration, Honeymoon Decoration or Romantic Dinner?
If you are interested in one of the aforementioned services, do not hesitate to dial from your room our line 111? Experiencias Plaza? +573145966938 and our advisors will be in charge of managing your request.
What are the types of meal plans that you can choose from at the Cartagena Plaza hotel?
There are two types of Plans that you can quote with the hotel: Breakfast Only and All Inclusive
What are the means of payment that the Hotel Cartagena Plaza has?
Through the following means you can make the payment of your reservation with the hotel:
• BANCOLOMBIA Checking account No. 086116562? 05, in the name of the COMPAÑÍA HOTELERA CARTAGENA PLAZA LTDA and send a copy of the consignment to the advisor's email. NO CHECKS ACCEPTED
• Payment by credit card or by filling out the "Payment Order" form of the Hotel Cartagena Plaza. Forward together with a copy of your card on both sides and a copy of your identity document
• BANCOLOMBIA Checking account No. 086116562? 05, in the name of the COMPAÑÍA HOTELERA CARTAGENA PLAZA LTDA and send a copy of the consignment to the advisor's email. NO CHECKS ACCEPTED
• Payment by credit card or by filling out the "Payment Order" form of the Hotel Cartagena Plaza. Forward together with a copy of your card on both sides and a copy of your identity document
What are the types of rooms that the Cartagena Plaza hotel has?
The Cartagena Plaza hotel has 9 types of rooms that are the following: Standard, Superior City View, Superior Ocean View, Music Room, Woman Room, Tech Room, Jr Suite and Suite
Do the hotel rooms have a bathtub and baby cot?
Our rooms in their initial accommodation do not include these items, which can be requested through our line of 111? Plaza Experiences ?. It should be noted that these items are subject to availability.
Can I give something to a hotel employee as a gift?
Yes, guests can have all kinds of gifts with hotel employees as long as they leave a written record that it was given to the employee.
If I arrive early at the hotel, can I take the lunch service?
For people with an all-inclusive plan, the food service begins at 3:00 pm, so they can take the Snack from 3:00 to 5:00 pm. If you want to have lunch, you can cancel it directly at the restaurant, just like people with only breakfast.
If during my stay at the hotel there is a damage or inconvenience in the room, who can I contact to be solved?
Can you contact the Customer Service area by dialing line 111? Plaza experiences? to send to support
How many restaurants does the Cartagena Plaza hotel have?
We have two restaurants, one called? Le? Place? with a buffet style food and? kazabe? Gourmet food with a regional touch and authorship. This last restaurant is not included in the meal plans that you book with the hotel.
Where are the two restaurants, Bar, Snack and Disco of the hotel located?
The restaurants are located on the 2nd floor of the hotel, the snack bar on the 18th Floor and the disco in the commercial hall next to the hotel (1st Floor).
What are the meal times at the Cartagena Plaza hotel?
The schedules are as follows:
• Breakfast: 6.30 am to 10.00 am
• Lunch: 12.00 pm to 2.30 pm
• Dinner: 6.00 pm to 9.00 pm
If you have booked the "All Inclusive" meal plan with the hotel, you will have the opportunity to taste the following snack times: 10.00 am to 12.00 pm, 2.30 pm to 6.00 pm and 10.00 pm to 6.00 am.
• Breakfast: 6.30 am to 10.00 am
• Lunch: 12.00 pm to 2.30 pm
• Dinner: 6.00 pm to 9.00 pm
If you have booked the "All Inclusive" meal plan with the hotel, you will have the opportunity to taste the following snack times: 10.00 am to 12.00 pm, 2.30 pm to 6.00 pm and 10.00 pm to 6.00 am.
If the meal plan you reserve is just breakfast but I want to change to all-inclusive or buy some additional food service. Who should I contact to make this change?
Please contact one of our advisors from your room by dialing line 111? Plaza Experience? from your room or by writing to us at WhatsApp number +57 3145966938